Shipping Info

At Bebenivo, we strive to deliver your baby essentials safely and promptly. Below are the details of our shipping process, delivery timelines, and rates.

1. Order Processing Time

• All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification with tracking details once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer flat-rate and standard shipping options to ensure your items arrive safely:

Shipping Option	Estimated Delivery Time	Shipping Cost
Standard Shipping	3 to 5 business days	Calculated at checkout
Express Shipping	1 to 2 business days	Calculated at checkout

Note: Delivery times are estimates and start from the date of dispatch, not the order date.

3. Order Tracking

Once your package has shipped, you will receive an email containing a tracking number. Please allow 24 to 48 hours for the tracking information to update in the carrier's system.

4. Shipping Address Changes

If you need to change your shipping address after placing an order, please email us immediately at support@bebenivo.com with your order number and updated address. We can only update addresses if the order has not yet been processed or dispatched.

5. Damaged, Lost, or Missing Packages

• Damaged Items: If your order arrives damaged, please take clear photos of the item and packaging, and email us: support@bebenivo.com within 48 hours of delivery so we can arrange a replacement.

• Lost Packages: If your tracking number shows delivered but you have not received your package, please check around your property and with neighbors first. If it is still missing, contact us so we can assist in opening an investigation with the carrier.

Need Further Assistance?

If you have any questions regarding your shipment, feel free to reach out to our team:

Contact Us: Support@bebenivo.com