Return & Refund Policy

At Bebenivo, we want you and your baby to love every purchase. If you are not completely satisfied with your order, we are here to help with a straightforward return and refund process.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags attached.

  • Proof of purchase (such as your order number or receipt) is required.

Non-returnable items: For hygiene and safety reasons, items that have been opened, used, or washed (such as pacifiers, open feeding bottles, or sanitized teething tools) cannot be returned unless they arrived damaged or defective.

3. How to Start a Return

  1. Email our support team at support@bebenivo.com with your order number, the item(s) you wish to return, and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Defective or Incorrect Items: If you received a damaged, defective, or wrong item, please contact us immediately. We will cover all return shipping fees or send a free replacement.

  • Change of Mind: If you are returning an item due to personal preference, you will be responsible for paying the return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval status of your refund:

  • Approved Refunds: Refunds will be automatically processed to your original payment method within 5 to 7 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as processing times can vary. If you’ve done all of this and still have not received your refund,please contact us: support@bebenivo.com

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

For any return or refund-related questions, feel free to reach to us:support@bebenivo.com